Certificate in Customer Service Excellence Co-op

• Bachelor

  Degree

• English

  Language of instructions

• 0.5 year

  Years of study

• Full-time

  Study mode

• Canada, Toronto

  Location

"This 31-week program will train you to become a leader in delivering unparalleled customer service and experiences. With 12 weeks in a co-op placement in sector-related establishments such as hotels, restaurants or other hospitality and tourism places, gain transferable skills in service excellence. Learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork. Stay on top of the most up-to-date developments in the hospitality industry while learning industry-recognized tools such as the Oracle Property Management system. Enjoy 3% discount if you pay your fees in full. We also offer guaranteed Co-op placement in a field related to your program. Start online, finish on campus. This program will allow you to: • Focus on the latest developments in the hospitality and tourism industry • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment • Develop competencies such as effective problem solving, communication skills, excellent customer service skills, leadership and team work • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry"